Refund policy

Effective Date: July 2026

At Attire-Creations Co., every order is made with care and created specifically for each customer. Because the majority of our products are custom-made, personalized, or printed to order, we are unable to accept returns or exchanges in most situations.

 

Custom & Personalized Items

Due to the custom nature of our products, all custom and personalized sales are final. This includes, but is not limited to:

Custom apparel

Business apparel and uniforms

Personalized shirts

Embroidered items

DTF printed apparel

Custom hats

Decals and stickers

Banners and signs

Any item customized with names, logos, or artwork

We cannot accept returns or offer refunds for:

Ordering the wrong size

Misspelled information that was approved by the customer

Color variations due to monitor or screen settings

Change of mind after production has begun

Custom designs that have already been approved

Please review all proofs, spelling, sizes, and order details carefully before approving your order.

Incorrect or Damaged Orders

If your order arrives damaged, defective, or you receive the wrong item due to our error, please contact us within 5 calendar days of receiving your order.

Please include:

Your order number

A description of the issue

Clear photos of the item and the problem

If the issue is determined to be our mistake, we will repair, replace, or remake the item at no additional cost.

Order Cancellations

Orders may be canceled only before production begins.

Once materials have been ordered, artwork has been created, embroidery has been digitized, or production has started, the order cannot be canceled.

Design fees, artwork purchases, and digitizing fees are non-refundable.

Color & Design Variations

We strive to accurately display product colors and designs. However, slight differences may occur due to:

Computer and phone screen settings

Shirt brands and fabric types

Printing processes

Embroidery thread colors

These minor variations are not considered defects.

Sizing

Customers are responsible for selecting the correct size before placing an order.

Size charts are available for most products. Because items are custom-made, we cannot exchange items ordered in the wrong size.

Lost or Delayed Shipments

Once a package has been shipped and accepted by the carrier, delivery times are the responsibility of the shipping carrier.

If your package is lost in transit, please contact us and we’ll gladly assist you with filing a claim when applicable.

Contact Us

If you have any questions regarding your order, please contact us.

Attire-Creations Co.

📧 attirecreationsco@gmail.com

📍 Greenwood, Indiana

📞 (317) 365-2695